"Watching" an account outside of your assigned scope allows you to view the account's metrics and notifications, leading to better collaboration, supervision, alignment, and transparency across departments. For example, a manager may want to "watch" at-risk accounts managed by their team. Or, a sales rep may want to "watch" the performance of accounts they've recently sold. You can watch an account using the "Watch/Unwatch" tool in the bulk edit menu for accounts.
Selecting accounts to watch or unwatch
Go to Settings & Tools (gear icon) in the left menu.
Select Accounts Management.
Check the box for the accounts you want to watch.
In the blue bulk edit menu, click Watch/Unwatch.
Choose Watch Selected Accounts or Unwatch Selected Accounts in the dropdown.
Verify the "watch" status of the account under the Watched column.
Close the bulk edit menu by clicking the X icon.
Filtering watched accounts
You can narrow down the list of accounts you see to the accounts you're watching.
Go to Settings & Tools (gear icon) in the left menu.
Select Accounts Management.
Click Showing All Accounts in the filter field and select My Accounts.